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Your Questions Answered

Crystal Salt
  • Why Silicon Valley TC instead of an in-house TC?
    There are significant cost saving advantages to hiring Silicon Valley TC over an in-house TC. Because our fee structure is per file, you limit your overhead costs. No need to worry about benefits, payroll taxes or slow months. You will also save time training new staff; our staff is fully trained and knowledgeable in industry best practices and are committed to providing superior customer service.
  • How much time savings can I expect?
    During a real estate transaction an agent can potentially communicate and coordinate with 10 or more individuals. By working with Silicon Valley TC, an agent can expect to save approximately 15-20 hours of work per transaction.
  • What if my office is not in your local area?
    As a virtual company we can work seamlessly with agents throughout the entire state of California.
  • Can you help with a transaction I have already started?
    Absolutely, we can take over a file at any point during the transaction.
  • How do I submit a new file?
    ​Please use the SUBMIT A FILE link for uploading any new contracts. The process is very quick and completely online via a transaction submission form.
  • ​How do I contact my transaction manager?
    You may call or text during normal business hours or email at any time. Upon submitting your file, we will provide you with our direct contact information.
  • When do you begin to work on my file?
    Your file is onboarded the same day you submit it and is updated as information is received and verified. We strive to keep your file current on a daily basis.
  • Will you have contact with my clients?
    It is most efficient if we communicate directly with your client(s) however, this is entirely your choice. We will include you on all email communication to ensure you’re always aware as questions are raised, and updates are available.
  • What do you do with the completed file?
    ​Upon close of escrow, the completed broker file is submitted directly to your broker. An electronic file is available for 30 days on our cloud-based platform for you to download.
  • Is there a cancellation fee?
    Absolutely not. We are paid for our services if you're compensated for your services. We will assist with the cancellation documentation send it to the clients for signature and submit the completed form to escrow.
  • Is there a long-term commitment to working with Silicon Valley TC?
    Absolutely not. It is a privilege to serve agents and their clients, however, should you wish to terminate our relationship, you may do so at any time.

Last Question...

How do I get Started?

We are hired on a per-transaction basis.  Please contact us when you're ready to submit a new file.

650-492-1412
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